RETURN POLICY
Last updated January 01, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only.
Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@rawbeauty.com.ng to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
RAW Food and Beauty Resources
Attn: Returns
RMA Number:
__________
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a track-able method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, Full amount will be deducted from your return to cover shipping charges.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned:
- Gift vouchers
Please Note
1. A __________ restocking fee will be charged for all returns.
2. Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
RAW Food and Beauty Resources Limited
C1, PTF Estate, Cairo Street, off Ademola Adetokunbo Crescent
Wuse 2, FCT Abuja
Nigeria
Tel: +2348093966002
Email: info@rawbeauty.com.ng
